"America's Best Stores 2025" recognizes the brick-and-mortar and online retailers in the United States that provide the best shopping experience, based on a range of relevant metrics from the perspective of customers. Our study involved an assessment of publicly accessible data, a large-scale confidential online survey conducted among U.S. customers as well as an extensive desk research project. Customers evaluated shops they had personal experience with. We interviewed more than 65,000 consumers and collected over 470,000 comprehensive retailer reviews.

America’s Best Loyalty & Rewards Programs 2025 showcases top-performing companies across 26 industries in the U.S. whose loyalty programs offer outstanding customer experiences. The rankings were developed through a combination of public data analysis and a large-scale, confidential online survey of American consumers. Over 21,000 customers shared more than 204,000 detailed reviews, evaluating programs based on five core aspects: ease of enrollment, clarity and transparency of rewards, the value and relevance of those rewards, ease of use across various channels and partner brands, and the security of personal information.

America’s Best Customer Service 2025 showcases companies that excel in delivering the best customer experience. The rankings are based on a blend of publicly available data and a comprehensive, confidential online survey completed by over 67,000 U.S. consumers. Participants evaluated businesses they had personally interacted with in the past three years, ensuring that the results reflect genuine real world-customer experiences.