“America’s Customer Service Champions 2024” recognizes the service providers, brick & mortar and online retailers in the United States that provide the best customer experience, based on a range of relevant metrics from the perspective of customers. Our study involved an assessment of publicly accessible data and a large-scale confidential online survey conducted among U.S. customers.
The interviewed customers provided insights and assessments on the overall customer experience as well as the actual quality of customer service across seven categories that are shaping the customer journey. They only evaluated companies they had personal experience with in the past three years, thus ensuring that our results are grounded in real-world customer experiences.We interviewed >33,000 customers and collected over 519,000 comprehensive company reviews. This makes America’s Customer Service Champions 2024 one of America’s largest independent customer experience studies.
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Disclaimer:
This work is based on primary and secondary market research and analysis of publicly available data or provided to Plant-A Insights Group LLC. Placement in the ranking is a positive recognition based on research of publicly available data sources at the time, the information provided in the validation survey and an extensive survey of Retailer, Online Retailer and Service Provider customer in the U.S. The ranking is the result of a detailed research process. Furthermore, events following February 1, 2024, were not a subject of this ranking. USA Today and Plant-A make no claim to the completeness of the companies examined. The information provided in this ranking should be considered in conjunction with other available information. The results of this ranking should not be used as the sole source of information for future deliberations. The information provided in this ranking should be considered in conjunction with other available information about Retailer, Online Retailer and Service Provider or, if possible, accompanied by a visit to a branch and the online shop.Plant-A nor any of its subsidiaries or their respective officers, directors, shareholders, employees or agents accept any responsibility or liability with respect to the use of or reliance on any information or analysis contained in the ranking and this document. The quality of companies that are not included in the ranking is not disputed. This work is copyright by Plant-A and may not be published, transmitted, broadcast, copied, reproduced or reprinted in whole or in part without the explicit written permission of Plant-A Insights Group LLC .Copyright © 2024 Plant-A Insights Group LLC. All rights reserved.
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