“America's Top Online Shops 2024” recognizes the online shops in the United States that provide the best online experience, based on a range of relevant metrics from the perspective of customers. Our study involved an assessment of publicly accessible data, a large-scale confidential online survey conducted among U.S. customers as well as an extensive desk research project.
The interviewed customers provided insights and assessments on their overall likelihood to recommend and repurchase from the online shops as well as the actual quality of their experience across a range of criteria. We interviewed >45,000 consumers and collected over 267,000 comprehensive retailer reviews. This makes America's Top Online Shops 2024 one of America’s largest independent retail experience studies.
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